South Western Sydney Primary Health Network (SWSPHN) modernised its technology infrastructure & improved data accessibility, collaboration & insights.
SWSPHN is one of 31 not-for-profit Primary Health Networks in Australia funded by the Federal Department of Health and Aged Care. Serving over one million residents across seven local government areas, SWSPHN supports 1,300 GPs across 400 practices. The organisation plays a critical role in allocating government funding, supporting healthcare providers, and reporting on community healthcare needs.
SWSPHN faced significant challenges in managing unstructured datasets from multiple internal and external sources. These datasets were essential for:
• Allocating government funding to specific healthcare initiatives.
• Supporting healthcare providers with accurate insights.
• Meeting evolving government reporting requirements.
Healthcare providers submitting data through SWSPHN were unable to see real-time results of their submissions, and reproduced data was often incomplete or inaccurate. Additionally, the organisation needed to ensure compliance with ISO 27001 information security standards while improving collaboration and data access.
“Primary Health Networks are provided with funds for services to meet specific needs in their area. We then have to work out how the service should be designed to meet those needs, and that requires lots of data.”
- Nick McGhie, Digital Health & Data Manager, SWSPHN
SWSPHN engaged Notitia to lead the migration from Qlik Sense Client-Managed to Qlik Cloud Analytics (formally known as Qlik Sense SaaS). Notitia provided a suite of specialised services to ensure a seamless and impactful transition:
• Data Strategy and Planning: Aligning SWSPHN’s data infrastructure with their strategic goals.
• Cloud Migration: Transitioning all existing Qlik applications to a cloud-based SaaS environment while maintaining data integrity.
• Custom Dashboards: Designing user-friendly dashboards to support healthcare stakeholders with actionable insights.
• Integration with Existing Tools: Integrating Qlik Cloud Analytics with Office 365 and MS Teams to enhance collaboration.
• Aesthetic and Functional Customisation: Aligning the platform with SWSPHN’s branding for consistency.
• Data Literacy Training: Empowering the team with the skills needed to maximise the platform’s potential.
The migration was completed in just 10 days, ensuring minimal disruption while enhancing data accessibility and collaboration.
“Notitia put together an impressive proposal for us that went to our executive for consideration, and was approved.”
- Nick McGhie, Digital Health & Data Manager, SWSPHN
Since implementing Qlik Cloud Analytics (Qlik Sense SaaS), SWSPHN has launched several initiatives leveraging the platform’s enhanced functionality:
• Improved Collaboration: Integration with Office 365 and MS Teams enabled seamless workflows for data management and dashboard development.
• Real-Time Insights: Healthcare providers now have secure, real-time access to tailored data, enabling smarter, faster decisions.
• Operational Efficiency: Automation reduced manual data processes, allowing staff to focus on strategic initiatives.
• Scalability: The cloud environment supports future data source integrations and evolving analytics needs.
Two pilot programs—one focusing on mental health and another on alcohol and drug abuse—are giving external users access to key data and analysis. These programs aim to enhance service planning and operations for 50 healthcare organisations.
“More people have better access to data. That’s leading to better insights and ultimately better outcomes for the programs and initiatives that we manage for the people of South Western Sydney.”
- Nick McGhie, Digital Health & Data Manager, SWSPHN
• Cost Savings: Eliminated on-premises server maintenance and infrastructure costs.
• Improved Decision-Making: Real-time access to accurate data empowered leadership to allocate resources effectively.
• Enhanced Collaboration: Streamlined workflows through integration with existing tools.
• Future-Proofing: The scalable cloud environment supports continued growth and innovation.
Notitia provided end-to-end strategic and technical support to implement SWSPHN’s migration to Qlik Cloud Analytics (Qlik Sense SaaS), including:
• Data Strategy and Roadmaps
• Vendor Evaluation and Competitive Quoting
• Cloud Migration and Qlik SaaS Licensing Management
• Custom Dashboards and Tailored Visualisations
• Technical Training and Support
200+ Commissioned Services Empowered
SWSPHN now supports over 200 commissioned healthcare services with tailored, actionable data to improve decision-making. These services include healthcare programs and initiatives addressing the region’s specific needs.
• Scalability: Handles the data requirements of over 200 services efficiently.
• Customisation: Tailored to the unique goals of each service.
• Accessibility: Delivered via intuitive dashboards and reports.
• Impact: Enhances efficiency and ensures services meet their objectives effectively.
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